Returns & Refunds

Returns

We do know that sometimes, things don't go exactly to plan. So if for any reason you're not happy with anything you've bought from us, please don’t worry. You have 14 days from the date of purchase to inform us of your intention to return or exchange.

 

 

Returns FAQ's

I want to cancel and my order hasn't dispatched yet - If you change your mind about your purchase you can cancel your order within 14 days for a full refund.

I want to cancel, my order has been dispatched but I haven't received it yet - This will need to be returned to us through the method stated below. The packaging should not have been opened. In this instance a full refund (minus original postage costs) will be made within 14 days of us receiving your order back.

Do EYRA cover return postage costs?  - Only if your item is proven to be defective. If you believe your item is faulty then please contact us and request a shipping label. If you choose to ship this back to us by other means (Royal Mail Special Delivery for example) we will not cover this cost unless pre authorised.

Any accidental damage by the customer can not be paid for by us. We apologise for any inconvenience this may cause.

 

To Return an item:

1. Email us with your intention to return: CLICK HERE

2. Securely package up any products that you wish to return and ensure that all items are unworn, in 'as new' condition with all swing tags attached.

3. Ship the items back to us at the address below:

EYRA Clothing, 9 James Croft Drive, Falkirk, FK1 5BU

Please note: We advise you to return all items to us using recorded and insured post, as we cannot accept responsibility for loss or damage to any items being returned.

Please be aware any items must be returned to us within 14 days of the returns request being sent.

4. Once we have received the item back in saleable condition with all the tags attached we can refund your order. Please be aware that we will not refund the original shipping charges in any instance, other than an item being proved to be faulty.

5. We will then process the refund and send you an email notification within 14 days. Once the payment has been processed it can take 3-5 working days for you to see it in your bank.

If you need any further assistance please don't hesitate to contact us by email Hello@eyraclothing.com

 

To Exchange an item

1. Email us with your exchange request: CLICK HERE

2. We will respond to confirm or deny whether exchange is available.

2. Securely package up any products that you wish to return and ensure that all items are unworn, in 'as new' condition with all swing tags attached.

4. Ship the items back to us at the address below:

   EYRA Clothing, 9 James Croft Drive, Falkirk, FK1 5BU

Please note: We advise you to return all items to us using recorded and insured post, as we cannot accept responsibility for loss or damage to any items being returned.

Please be aware any items must be returned to us within 14 days of the returns request being sent.

5. Once we have received the item back in saleable condition* we can dispatch your replacement product. Please be aware that we will not refund the original shipping charges in any instance, other than an item being proved to be faulty.

6. We will then process the refund and send you an email notification within 14 days. Once the payment has been processed it can take 3-5 working days for you to see it in your bank.

 

Saleable Condition definition

An item that is deemed as saleable condition will be

• As new, unaltered with all tags and labels intact and displayed in original packaging.
• Will not have any odours present such as smoke/body odours.
• Will not have any signs of being used for intended purpose.

Basically, Treat the item as you would want to receive it. Thank you 

 

Ordering from Foreign Territories

Disclaimer: Import Duties and Liabilities

Please read the following disclaimer carefully before placing an order on our website. By making a purchase, you acknowledge and agree to the terms outlined below.

1. Import Duties: If you are ordering from abroad, please be aware that your country may impose import duties, taxes, or other fees on goods imported from another country. These charges, if applicable, are the sole responsibility of the purchaser and are not included in the product price or shipping charges. Import duties vary by country and are determined by your local customs office. We recommend contacting your customs office for specific information regarding import duties before placing an order.

2. Liability: Our company, Eyra Clothing Ltd, is not liable for any import duties, taxes, or other fees imposed by your country's customs office. It is the customer's responsibility to understand and comply with their country's import regulations. Any additional charges incurred due to import duties are the sole responsibility of the customer.

3. Customs Clearance: We strive to provide accurate and complete documentation for customs clearance purposes. However, we cannot guarantee that your package will be exempt from inspection or customs-related delays. Delays caused by customs procedures are beyond our control, and we are not responsible for any inconvenience or additional costs arising from such delays.

4. Refusal of Payment: In the event that you refuse to pay the import duties or taxes levied by your country's customs office, resulting in the return or abandonment of the shipment, any associated costs or fees incurred will be deducted from the refund issued for your order.

We strongly advise all customers to familiarize themselves with their country's import regulations and potential costs before placing an order. If you have any questions or concerns regarding import duties or our liability, please contact our customer support team for assistance.

By proceeding with your order, you confirm that you have read and understood this disclaimer and agree to comply with all applicable laws and regulations regarding customs clearance and import duties.