We do know that sometimes, things don't go exactly to plan. So if for any reason you're not happy with anything you've bought from us, please don’t worry. You have 14 days from the date of purchase to inform us of your intention to return. We are currently unable to offer exchanges.
I want to cancel and my order hasn't dispatched yet - If you change your mind about your purchase you can cancel your order within 14 days for a full refund.
I want to cancel, my order has been dispatched but I haven't received it yet - This will need to be returned to us through the method stated below. The packaging should not have been opened. In this instance a full refund (minus original postage costs) will be made within 14 days of us receiving your order back.
Do EYRA cover return postage costs? - Only if your item is proven to be defective. Any accidental damage by the customer can not be paid for by us. We apologise for any inconvenience this may cause.
To Return an item:
- Fill in the form below starting your message with RETURN.
- We will reply to you as soon as the message is picked up and let you know where to send your return.
- Securely package up any products that you wish to return and ensure that all items are unworn, in 'as new' condition with the swing tags attached.
- Post the package back to us. Please note: You are responsible for the cost of return postage. We advise you to return all items to us using recorded and insured post, as we cannot accept responsibility for loss or damage to any items being returned.
Please be aware any items must be returned to us within 14 days of the returns request being sent.
- Once we have received the item back in saleable condition with all the tags attached we can refund your order. Please be aware that we will not refund the original shipping charges in any instance, other than an item being proved to be faulty.
- We will then process the refund and send you an email notification within 14 days. Once the payment has been processed it can take 3-5 working days for you to see it in your bank.
If you need any further assistance please don't hesitate to contact us by email Hello@eyraclothing.com